888score Responsible Gaming – A Safe Play Guide for Malaysian Players

888score takes an active rather than passive approach to ensuring responsible gaming is more than just a slogan. Here are the concrete commitments we uphold in the day-to-day operations of our platform:

First, we ensure that all marketing communications 888score is not directed at individuals vulnerable to gambling problems — including those on self-exclusion lists, minors, or those who have indicated they have a gambling problem. This is not merely a written policy — it is enforced across every campaign we run.

Second, our customer service team 888score specifically trained to identify players who may need assistance with responsible gaming. If our support agents notice concerning patterns during interactions with players, they are trained to provide support information in a sensitive and non-judgmental manner.

Third, 888score conducts regular reviews of player gaming patterns to identify signs that may indicate a problem. Our system will proactively send notifications to players displaying at-risk gaming patterns, reminding them of the control tools available.

All of the following control tools are accessible directly from your account settings 888score without needing to contact customer support first. We designed this system so you can take control quickly and easily whenever you need to.

Many people do not realise they have a gambling problem until it becomes serious. Recognising the early warning signs is the single most important first step. Here are 12 warning signs to watch out for — in yourself or someone you care about:

Activating control tools responsible gaming at 888score is straightforward and can be done directly from your account. Follow these steps:

888score takes the protection of minors and those under 18 very seriously. Our platform uses multiple layers of safeguards to prevent access by ineligible individuals:

• Mandatory age verification via a Malaysian phone number during registration — accounts without verification cannot make deposits or play.
• Additional identity verification (MyKad) may be requested at any time if there is any doubt about a player's age
• Accounts suspected of being used by individuals under 18 will be suspended immediately while an investigation is carried out
• All 888score marketing content is not targeted at minors or children

Advice for Parents and Guardians: If you are concerned about a child or someone in your care accessing online gambling platforms, we recommend using parental control software on shared devices. Also ensure that your 888score you have — if any — is not easily accessible to younger family members.

Playing responsibly doesn't mean you can't have fun. It means knowing how to enjoy your experience at 888score — slots, live casino, or Sports Betting — in a sustainable way that doesn't affect other areas of your life. Here are some practical tips from our team:

Set a Budget Before You Play: Before you log in to 888score, decide how much you are willing to spend for that session — money you can afford to lose without affecting your daily living expenses. Deposit only that amount via Touch 'n Go eWallet, GrabPay, or your preferred local payment method, and stop when it runs out regardless of the game outcome.

Treat It as an Entertainment Cost, Not an Investment: The healthiest approach is to treat the money you deposit into 888score the same way you would a movie ticket or a meal at a restaurant — it's payment for an entertainment experience, not an investment you expect a return on. That way, every win feels like a pleasant bonus, and every loss doesn't feel like a disaster.

Do Not Play When You Are Emotionally Unstable: The worst betting decisions are often made when a player is angry, stressed, sad, or overly excited. If you've just had an argument, been reprimanded at work, or are under financial pressure — that's not the right time to open your 888score your account.

Take Regular Breaks: Playing continuously for hours can make you less aware of the decisions you are making and how much you have already spent. Use the time reminder feature 888score to remind yourself to take a break of at least 15 minutes for every hour of play.

• Never use borrowed money or credit to play at 888score
• Avoid playing when you are tired or under the influence of alcohol, as your judgment will be impaired
• Balance your gaming time with other activities you enjoy — sports, family, hobbies
• Remember that the outcome of every game is random — there is no "system" or "pattern" that can be predicted
• Big wins are the exception, not the norm — never make decisions based on past winnings
• If you win big, consider withdrawing a portion of those winnings and enjoying them in real life

If you feel that online gaming is starting to become a problem, the bravest first step you can take is to ask for help. There is no shame in this — many people face the same challenges, and many have fully recovered with the right support.

888score provides several support channels for players who need assistance with responsible gaming:

• 888score Live Chat: Contact our Malay-speaking support team 24 hours a day for guidance on activating control tools or requesting self-exclusion
• Email: Send an email to support@888score.wine if you prefer written communication — we will respond within 24 business hours.
• Immediate Account Closure: If you need to close your account immediately, contact live chat and ask the support agent to process the account closure on the spot.

For family members or friends who are concerned about someone who may have a problem with online gambling, you can also contact our support team 888score for advice on the steps that can be taken. We will assist in a way that respects the privacy of everyone involved.